Baltimore City Community College
About Baltimore City Community College
Founded in 1947, Baltimore City Community College (BCCC) is a comprehensive, urban institution accredited by the Middle States Commission on Higher Education. The College’s campus is located in West Baltimore; the institution also has several satellite locations throughout the city. With its broad range of degree and certificate programs, affordable tuition, and extensive outreach, BCCC offers educational opportunities to the citizens of Baltimore City and throughout the state of Maryland. BCCC serves nearly 14,000* students annually, providing credits that transfer to four-year colleges and universities as well as workforce training leading directly to job placement. The College is proud of the fact that nearly 90** nations are represented within the student body.

* Based on annual unduplicated credit and non-credit headcount for FY 2018.
**Based on fall 2018 credit enrollment.

Requisition Number: 2018-093
Posting Start Date: 7/13/2018
City: Baltimore
State: MD
Minimum Education: Associates
Additional Documentation: Transcripts Required (upload as other)
Compensation: .

Helpdesk Specialist I - Lab

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Description/Job Summary

  • Respond to clients telephone calls and email requests for service in a timely manner; researching issues and resolving each interaction with customer satisfaction;
  • Troubleshooting and managing relatively simple hardware, software or network problems;
  • Provide clients with appropriate forms to complete service related requests for compliance regulations;
  • Enter, assign, and track helpdesk tickets in the system;
  • Perform routine administrative functions
  • Help maintain accurate hardware and software inventories;
  • Setup and troubleshoot mobile devices such as smartphones, tablets, etc.;
  • Work as a team player and display a positive attitude, especially when communicating with clients.
  • Create Helpdesk reports weekly and monthly;
  • Identify, research, and resolve IT technical problems;
  • Troubleshoot remote access issues;
  • Perform related duties as assigned

Required Qualifications

  • An Associate Degree in information technology-related discipline or a minimum of 3 years of experience working in a computer lab or helpdesk environment;
  • Excellent communications – oral and written;
  • Two (2) years basic computer skills;
  • Three (3) years of experience using software applications, such as Microsoft Office Suite, the Internet and Web Browsers.

Preferred Qualifications

  • A Bachelor's Degree in information technology-related discipline or a minimum of 5 years of experience working in a computer lab or helpdesk environment;
  • Excellent communications – oral and written;
  • Four (4) years basic computer skills;
  • Five (5) years of experience using software applications, such as Microsoft Office Suite, the Internet and Web Browsers.
  • Two (2) years of knowledge and experience of computer networks, domains, IP addressing, and the Internet.
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BCCC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, protected veteran status, genetic information, or any other basis protected by law.

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. Applicants needing accommodation for any part of the application and/or hiring process should request the accommodation from The Office of Human Resources office by contacting us at HRComplianceCoordina@bccc.edu.

For more information, view the EEO is the Law Poster and Pay Transparency Statement.