About Baltimore City Community College
Founded in 1947, Baltimore City Community College (BCCC) is a comprehensive, urban institution accredited by the Middle States Commission on Higher Education. The College’s campus is located in West Baltimore; the institution also has several satellite locations throughout the city. With its broad range of degree and certificate programs, affordable tuition, and extensive outreach, BCCC offers educational opportunities to the citizens of Baltimore City and throughout the state of Maryland. BCCC serves nearly 14,000* students annually, providing credits that transfer to four-year colleges and universities as well as workforce training leading directly to job placement. The College is proud of the fact that nearly 90** nations are represented within the student body.

* Based on annual unduplicated credit and non-credit headcount for FY 2018.
**Based on fall 2018 credit enrollment.

Requisition Number: 2021-164
Posting Start Date: 10/15/2021
City: Baltimore
State: MD
Minimum Education: High School/GED
Additional Documentation: OPTIONAL
Compensation: Commensurate with Experience

Tester/ Counselor

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Description/Job Summary

Under the supervision of the Director of Adult Basic Education and Literacy Services, the Tester / Counselor is responsible  for the daily operation of the Workforce Development and Continuing Education Testing Center.

Responsibilities/Duties

Essential Job Functions:

  • Assists with ABE/GED® and Community ESL testing and registration.
  • Monitors and distributes resource materials to adjunct faculty and staff.
  • Assists with telephone inquiries regarding ABE/GED® programs and student enrollment.          
  • Conducts quality checks for student registration and enrollment forms.
  • Submits student registration forms to the registration staff.                
  • Perform other duties as assigned. 


Scope of Responsibility:

  • The Tester/Counselor knows the formal and informal departmental goals, standards, policies and procedures as it relates to student testing and counseling for the division and the college at large.  The Tester/Counselor is sensitive to the interrelationship of both people and functions within the department.

Decision Making:

  • On a regular basis, the Tester/Counselor exercises administrative judgment and assumes responsibility for decisions, consequences, and results having an impact on people and quality of services within the functional area.

Communication:

  • The Tester/Counselor exchanges non-routine information using tact and persuasion as appropriate. Good oral and written communication skills are required.

Physical Requirements:

  • Sitting in normal seated position for extended periods of time.
  • Reaching by extending hand(s) or arms in any direction.
  • Finger dexterity required to manipulate objects with fingers rather than with whole hand(s) or arm(s), for example, using a keyboard.
  • Ability to see within normal parameters.
  • Ability to hear within normal range.
  • Ability to move about.


Required Qualifications

Education:                                                                                                                                   

  • High School Diploma or general equivalency diploma. 

Experience:

  • 1-3 years of professional work experience.
  • Experience in a higher education setting and knowledge of State policies and practices preferred.
  • Knowledge of CASAS and TABE assessments preferred
  • Knowledge of all LACES data elements
  • Strong organizational skills with attention to detail required.
  • Excellent oral and written communication skills with a focus on customer service.
  • Experience working in a multi-cultural community college environment a plus.
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BCCC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, protected veteran status, genetic information, or any other basis protected by law.

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. Applicants needing accommodation for any part of the application and/or hiring process should request the accommodation from The Office of Human Resources office by contacting us at 410-209-6007.

For more information, view the EEO is the Law Poster and Pay Transparency Statement.