About Baltimore City Community College
Founded in 1947, Baltimore City Community College (BCCC) is a comprehensive, urban institution accredited by the Middle States Commission on Higher Education. The College’s campus is located in West Baltimore; the institution also has several satellite locations throughout the city. With its broad range of degree and certificate programs, affordable tuition, and extensive outreach, BCCC offers educational opportunities to the citizens of Baltimore City and throughout the state of Maryland. BCCC serves nearly 14,000* students annually, providing credits that transfer to four-year colleges and universities as well as workforce training leading directly to job placement. The College is proud of the fact that nearly 90** nations are represented within the student body.

* Based on annual unduplicated credit and non-credit headcount for FY 2018.
**Based on fall 2018 credit enrollment.

Requisition Number: 2022-018
Posting Start Date: 1/20/2022
City: Baltimore
State: MD
Minimum Education: Associates
Additional Documentation: YES
Compensation: Commensurate with Experience

Telecom and Communications Specialist

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Description/Job Summary

Position Summary

Reporting to the Deputy Chief Information Officer (D-CIO), the Telecom and Communications Specialist supports the effective use and access of telecommunications information and resources. This position is responsible for administering and implementing the college’s telecommunications moves, adds, and changes, affecting timely repairs and configuration changes of telecom equipment and systems; acting as liaison to telecom contractors and service providers, addressing telecommunications needs across all segments including local, long distance, Internet, voice and video conferencing.

Responsibilities/Duties

Essential Duties

  • Identify, troubleshoot and resolve problems related to voice devices and systems
  • Install, deploy, and maintain telephones and maintain voice systems documentation
  • Coordinates, reviews, and performs all moves, adds, and changes required for effective daily telecommunication needs
  • Coordinates with Network Engineer and vendors to assist with cable management, wiring and outlet installations for network and telecom circuits
  • Repair data ports for classrooms, labs, offices and events as needed; or manage vendor support for repairs
  • Port numbers from Cisco to Microsoft
  • Manage Teams phone numbers, call queues and meetings
  • Manage Zoom phone numbers, issues and meetings

Required Qualifications

Qualifications

  • Minimum 5 years of VoIP support experience
  • Minimum 5 years of Microsoft support experience
  • Minimum 5 years of customer service experience
  • Associate degree in computer science, or related field, or equivalent experience

Required Experience

  • Ability to adapt to a fast-paced work environment and one dealing with many complex and sensitive issues.
  • Ability to communicate effectively, both orally and in writing
  • Ability to work professionally and frequently within classrooms, data closets, and employee offices
  • Ability to utilize related hardware and software such as Sharepoint, Powershell, and Teams, for managing users and securely sharing information.
  • Knowledge of industry standards and best practices, and how they pertain to the Telecommunications role
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BCCC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, protected veteran status, genetic information, or any other basis protected by law.

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. Applicants needing accommodation for any part of the application and/or hiring process should request the accommodation from The Office of Human Resources office by contacting us at 410-209-6007.

For more information, view the EEO is the Law Poster and Pay Transparency Statement.