About Baltimore City Community College
Founded in 1947, Baltimore City Community College (BCCC) is a comprehensive, urban institution accredited by the Middle States Commission on Higher Education. The College’s campus is located in West Baltimore; the institution also has several satellite locations throughout the city. With its broad range of degree and certificate programs, affordable tuition, and extensive outreach, BCCC offers educational opportunities to the citizens of Baltimore City and throughout the state of Maryland. BCCC serves nearly 14,000* students annually, providing credits that transfer to four-year colleges and universities as well as workforce training leading directly to job placement. The College is proud of the fact that nearly 90** nations are represented within the student body.

* Based on annual unduplicated credit and non-credit headcount for FY 2018.
**Based on fall 2018 credit enrollment.

Requisition Number: 2022-027
Posting Start Date: 1/26/2022
City: Baltimore
State: MD
Minimum Education: Masters
Additional Documentation: YES
Compensation: Commensurate with Experience

Director of Division Operations & Services

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Description/Job Summary

The Director, Division Operations and Services is the key liaison and manager for Division programs and initiatives.  This position ensures alignment of Departmental work and college-wide initiatives based on the College’s strategic plan.  The Director supports the Vice President on special projects as needed, and in day-to-day operations and support for the Division.  This position provides oversight for programs and initiatives designed to support career pathways as students’ advance from WDCE programs through higher education, and the workforce. 


Leadership/Management Practices

  • Works with the Workforce and Continuing Education leadership team to implement the institution’s strategic plan and coordination with partner agencies and institutions
  • Serves as the College Liaison to Baltimore City Public Schools (BCPS), other Local School Systems, and the Maryland State Department of Education (MSDE) regarding K-12 programming and accountability for student success
  • Serves as the College Liaison to Industry Partners, Workforce Development Providers, and the Department of Labor, Licensing and Regulation (DLLR) regarding Career Pathway programming and workforce development
  • Supervises the activities of the Division staff to ensure alignment and effective programming for student success
  • Works collaboratively with the Vice Presidents of Academic Affairs and Institutional Advancement to align planning, grant funding, and accountability processes that support the Strategic Plan

Institutional Effectiveness

  • Coordinates planning, evaluation, program analysis and continuous quality improvement activities related to Career Pathway programming, BCPS student transitions, and workforce development
  • Facilitates use of organizational tools to help departments and units develop strategic plans, improve key processes, assess institutional needs and develops collaborative team environments
  • Develops and facilitates the College’s model for shared governance and institutional and unit engagement in planning and assessment to assure institutional requirements are fulfilled; unit priorities are available for consideration and priorities are communicated and widely understood

Administrative Projects and Leadership

  • Directs the collection, analysis, and reporting of college data regarding student support and partnership outcomes
  • Develops materials for formal presentations and participates and/or leads institutional committees and task forces that advance student success
  • Provides reports for the Maryland Higher Education Commission, the Board of Trustees, and various internal and external agencies
  • Serve as Chair/member of College committees and work groups as needed

Required Qualifications

**Please provide 7 professional references, uploaded in an additional document.**

  • Master's Degree required, Business, Public Policy, Education or related field preferred
  • Minimum of 10 years’ experience in public education.
  • Ability to facilitate meetings and work effectively with diverse groups of people and engage a wide range of stakeholders and cultures.
  • Successful experience setting and achieving strategic objectives.
  • Strong written and verbal communication skills.
  • Knowledge of workforce development trends, challenges, and opportunities.

Preferred Qualifications

  • (10+ years) experience preferred;
  • Experience with K-12 programs.
  • Experience in Maryland state government and/or an institution of Higher Education.
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BCCC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, protected veteran status, genetic information, or any other basis protected by law.

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. Applicants needing accommodation for any part of the application and/or hiring process should request the accommodation from The Office of Human Resources office by contacting us at 410-209-6007.

For more information, view the EEO is the Law Poster and Pay Transparency Statement.