About Baltimore City Community College
Founded in 1947, Baltimore City Community College (BCCC) is a comprehensive, urban institution accredited by the Middle States Commission on Higher Education. The College’s campus is located in West Baltimore; the institution also has several satellite locations throughout the city. With its broad range of degree and certificate programs, affordable tuition, and extensive outreach, BCCC offers educational opportunities to the citizens of Baltimore City and throughout the state of Maryland. BCCC serves nearly 14,000* students annually, providing credits that transfer to four-year colleges and universities as well as workforce training leading directly to job placement. The College is proud of the fact that nearly 90** nations are represented within the student body.

* Based on annual unduplicated credit and non-credit headcount for FY 2018.
**Based on fall 2018 credit enrollment.

Requisition Number: 2022-060
Posting Start Date: 3/24/2022
City: Baltimore
State: MD
Minimum Education: Masters
Additional Documentation: YES
Compensation: Commensurate with Experience

Director of the Academic Success Center

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Description/Job Summary

Baltimore City Community College is currently seeking a dynamic learning specialist to serve as Director of the Academic Success Center. The Director reports to the AVP of Academic Affairs and provides, leadership over the academic success coaches, retention specialist and tutoring staff. In addition, the Director will work directly with students, faculty, and staff to develop and manage the academic support system that provides tutoring services, academic advising, guidance for at-risk students, retention activities and learning support opportunities for students. The Director will collaborate with faculty and staff to ensure academic support services are grounded in relevant student development and learning theory to provide student support services and retention actives to increase student success at BCCC. The qualified applicant will have a proven track record of successful cross-campus collaboration, theory-based professional best practice applications, and helping at-risk students succeed academically.


  • Develop, oversee, and Student success programs, workshops, and other retention efforts within the Center for Academic Success (CAS)
  • Lead and supervise the Center for Academic Success staff
  • Oversee hiring, professional development, and training of CAS staff.
  • Set goals, establish, and sustain programs, and expand opportunities for students who need higher levels of academic support.
  • Implement ongoing systems of collaboration with the Academic Divisions, student Affairs and Workforce Development.
  • Collect data and prepare assessment reports on CAS program effectiveness.
  • Develop, recommend, and implement an Early Alert.
  • Develop, recommend, and implement programs and services that counsel “At-Risk” students to ensure they understand the academic policies associated with poor academic performance.
  • Use multiple channels of communication to connect with “Early Alert” and “At-Risk” students, including students on improvement plans for academic probation or suspension.
  • Monitor and evaluate placement activities on a regular basis to ensure the integrity and effectiveness of advising recommendations.
  • Work with the AVPAA to direct and facilitate the BCCC student tutoring program and College Success Workshops.
  • The Academic Success Director works collaboratively with the Director of E-Learning to also ensure that resources are readily available for online learners as well.
  • Work with the Coordinator of Disabilities Support Services to assure that the college programs, services, and activities are accessible to students with disabilities.
  • Assist with the administration of new student orientation programs, to include placement testing and academic advising for first time students.
  • Provide supplemental advising for transfer students and support faculty advisors in the development of programs to help students navigate the transfer to other 2 and 4-year schools.
  • Assist in planning, and implementing transfer activities such as Transfer Day, visits from university representatives, workshops associated with the university admissions process, visits/field trips to four-year institutions and/or other events associated with the transfer process.

Required Qualifications

**Please provide 7 professional references, uploaded in an additional document.**

  • Master's degree or above in an appropriate field
  • Full-time experience overseeing and leading academic tutoring programs/services in higher education, as well as relevant experience directly tutoring students.
  • Knowledge and understanding of academic tutoring, supplemental instruction, and student development approaches in a higher education context.
  • Demonstrated experience developing retention and student success initiatives
  • Progressively responsible experience in a college/university setting.
  • Demonstrated ability to work productively and collaboratively with faculty, students, staff, and external agencies.
  • Demonstrated supervisory experience.

Preferred Qualifications

  • Five (5) or more years of full-time experience directing or overseeing academic tutoring programs/services in higher education.
  • Proven ability to develop and maintain strong working relationships with tutors, staff, and others, including academic deans, faculty, and other college/university units.
  • Experience collaborating with institutional research units on collecting data and assessing results.
  • Experience leading or participating in a supplemental instruction program.
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BCCC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, protected veteran status, genetic information, or any other basis protected by law.

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. Applicants needing accommodation for any part of the application and/or hiring process should request the accommodation from The Office of Human Resources office by contacting us at 410-209-6007.

For more information, view the EEO is the Law Poster and Pay Transparency Statement.