About Baltimore City Community College
Founded in 1947, Baltimore City Community College (BCCC) is a comprehensive, urban institution accredited by the Middle States Commission on Higher Education. The College’s campus is located in West Baltimore; the institution also has several satellite locations throughout the city. With its broad range of degree and certificate programs, affordable tuition, and extensive outreach, BCCC offers educational opportunities to the citizens of Baltimore City and throughout the state of Maryland. BCCC serves nearly 14,000* students annually, providing credits that transfer to four-year colleges and universities as well as workforce training leading directly to job placement. The College is proud of the fact that nearly 90** nations are represented within the student body.

* Based on annual unduplicated credit and non-credit headcount for FY 2018.
**Based on fall 2018 credit enrollment.

Requisition Number: 2022-072
Posting Start Date: 4/19/2022
City: Baltimore
State: MD
Minimum Education: High School/GED
Additional Documentation: OPTIONAL
Compensation: Commensurate with Experience

Facilities Helpdesk Clerk

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Description/Job Summary

Overview: This position is assigned to the Mailroom for the completion of duplication services and other office tasks as assigned.


Essential Functions:

  • Responsible for the completion of all duplication (copying, binding, collating, etc.,) requests received by the Mailroom from faculty and staff.
  • Monitor duplicating equipment by performing routine and preventive maintenance and notifying Logistics Manager of malfunctions and need for specialized repair.
  • Responsible for the routing of School Dudes work orders to the proper department(s) for timely completion of assignments.
  • Serves as a backup to the Facilities Admin Assistant for FMIS requisition entry.
  • Serves as a backup Mailroom Coordinator when required to sort, distribute and/or process ingoing/outgoing campus mail.
  • Provides quality service, information and assistance to employees, students, and visitors.
  • Establishes and maintains effective working relationships with other employees, students, visitors, and all members of the public.
  • Assumes ownership of service issues and works within scope of authority and appropriate guidelines and resources to meet needs and resolve problems
  • Follows through to ensure that all problems, questions, or complaints are resolved.
  • Addresses disgruntled customers’ problems with courtesy, tact, and professionalism.
  • Seeks out customer input to better understand their needs and develops ideas for how to meet those needs.
  • Maintains and continuously develops a working knowledge of the services, operations and/or functions of the department/ work unit in order to provide accurate information and assistance to the customer.
  • Promptly responds to requests and inquiries with accuracy and courtesy.
  • Considers the impact on external or internal parties when taking action or carrying out one's own job responsibilities.

Position-Specific Requirements:

  • Use of computers, scanners, copiers, faxes, mail machines, carts, hand trucks and tools.

Required Skills

Required Knowledge, Skills and Abilities:

  • Knowledge of office management systems and procedures
  • Excellent time management skills and ability to multi-task and prioritize work
  • Attention to detail and problem-solving skills
  • Excellent written and verbal communication skills
  • Strong organizational and planning skills
  • Proficient in MS Office, One Drive, Adobe Acrobat
  • Supply Management
  • Inventory Control
  • Computer skills and knowledge of data entry and inventory software programs.

Work Environment:

The work environment characteristic described here are representative the essential functions of the job. While performing the duties of this job, the employee may be exposed to toxic or caustic chemicals, hazardous materials, and waste. The employee may work near moving mechanical parts and is exposed to wet and/or humid conditions, fumes or airborne particles, risk of electrical shock and vibration. The employee occasionally works in outside weather conditions. The noise level in the work environment is moderate.

Physical Demands:

  • The Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job
  • While performing the duties of this job the employee is frequently required to stand, walk, push, pull equipment use arm leg and back muscles for extended periods use hand to finger, handle or feel objects, tools or controls reach with hands and arms climb, stoop kneel or crouch, talk or hear and taste or smell
  • The employee must regularly lift and/ or move up to 15 pounds and frequently lift and or move up to 75 pounds

Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

Required Qualifications

Minimum Education and Training Requirements: 

  • High School diploma
  • One-year related experiences and/or one to six months’ related experiences and/or training or equivalent combination of education and experience.
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BCCC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, protected veteran status, genetic information, or any other basis protected by law.

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. Applicants needing accommodation for any part of the application and/or hiring process should request the accommodation from The Office of Human Resources office by contacting us at 410-209-6007.

For more information, view the EEO is the Law Poster and Pay Transparency Statement.