About Baltimore City Community College
Founded in 1947, Baltimore City Community College (BCCC) is a comprehensive, urban institution accredited by the Middle States Commission on Higher Education. The College’s campus is located in West Baltimore; the institution also has several satellite locations throughout the city. With its broad range of degree and certificate programs, affordable tuition, and extensive outreach, BCCC offers educational opportunities to the citizens of Baltimore City and throughout the state of Maryland. BCCC serves nearly 14,000* students annually, providing credits that transfer to four-year colleges and universities as well as workforce training leading directly to job placement. The College is proud of the fact that nearly 90** nations are represented within the student body.

* Based on annual unduplicated credit and non-credit headcount for FY 2018.
**Based on fall 2018 credit enrollment.

Requisition Number: 2022-079
Posting Start Date: 4/29/2022
City: Baltimore
State: MD
Minimum Education: Associates
Additional Documentation: YES
Compensation: Commensurate with Experience

Intake Specialist

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Description/Job Summary

Overview of position: Summary of position’s responsibilities:

The Intake Specialist is responsible for processing new student applications and registrations. This includes completing customer/student scheduling, administering departmental surveys, entering test results and other data for Workforce Development and Continuing Education programs. 

Responsibilities/Duties

  • Responsible for the assessment, intake and referral of students enrolling in Workforce Development courses.
  • Schedule placement tests to incoming students
  • Advise students of score and assign them to the appropriate class(s)
  • Handle student placements regarding program options
  • Strong customer service skill;
  • Knowledge of acceptable examination and testing policies and procedures;
  • Ability to use proper English grammar and spelling;
  • Knowledge of standard office procedures; basic math; record keeping and standard software applications;
  • Ability to operate standard office equipment; set-up and maintain database files, store/retrieve data, and create, edit and print documents and reports;
  • Ability to maintain security and confidentiality of testing processes; effectively communicate both orally and in writing with diverse groups; prepare reports and surveys;
  • Ability to perform basic mathematical computations to calculate scoring results and percentages;
  • Ability to coordinate a variety of projects simultaneously; organize and prioritize work;
  • Ability to follow detailed directions and procedures;
  • Must have proficient computer skills, including MS Office.

Required Qualifications

Minimum Qualifications:                            

  • Associate Degree
  • At least 2 years work experience providing excellent customer service and/or data entry

Preferred Qualifications

Preferred Qualifications:

  • Bachelor’s Degree in any related field
  • At least 1 year of experience working in Higher Education.
  • At least 3 years of experience in providing customer service.
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BCCC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, protected veteran status, genetic information, or any other basis protected by law.

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. Applicants needing accommodation for any part of the application and/or hiring process should request the accommodation from The Office of Human Resources office by contacting us at 410-209-6007.

For more information, view the EEO is the Law Poster and Pay Transparency Statement.