About Baltimore City Community College
Founded in 1947, Baltimore City Community College (BCCC) is a comprehensive, urban institution accredited by the Middle States Commission on Higher Education. The College’s campus is located in West Baltimore; the institution also has several satellite locations throughout the city. With its broad range of degree and certificate programs, affordable tuition, and extensive outreach, BCCC offers educational opportunities to the citizens of Baltimore City and throughout the state of Maryland. BCCC serves nearly 14,000* students annually, providing credits that transfer to four-year colleges and universities as well as workforce training leading directly to job placement. The College is proud of the fact that nearly 90** nations are represented within the student body.
* Based on annual unduplicated credit and non-credit headcount for FY 2018. **Based on fall 2018 credit enrollment.
Requisition Number: 2019-111 Posting Start Date: 11/22/2019 City: Baltimore State: MD Minimum Education: Bachelors Additional Documentation: YES Compensation: Commensurate with Experience
Reporting to the Vice President for Student Affairs, the Director of Financial Aid (DFA) is a dynamic and dedicated professional responsible for overseeing a seamless financial aid operation and providing superior service to a diverse group of financial aid applicants, their families, and members of the Baltimore City Community College (BCCC) Community. The DFA supports and actively participates in the college’s major initiatives for process improvement in rendering financial aid student services.
The DFA serves as a member of the Student Affairs Leadership Team (SALT), contributes to Strategic Enrollment Management (SEM) planning, and is responsible for the implementation and execution of financial aid advisement, policies, procedures and guidelines. The Director manages the distribution of funds to applicants and enrolled students in compliance with current federal, state, and institutional guidelines. The Director is responsible for maintaining Title IV Participation Agreement with the U.S. Department of Education and ensures compliance. Further, the Director works in concert with The Registrar and other personnel in overseeing the appeals process for Satisfactory Academic Progress (SAP). The Director of Financial Aid must be well versed in ensuring quality customer service and delivery of student aid to a diverse student population, participating in strategic initiatives to support enrollment goals, overseeing quality assurance activities, and sharing responsibility in working with an integrated student information system.
Develops, implements, and evaluates the effectiveness of BCCC financial aid policies and procedures;
Counsels students and parents on student eligibility and various financial aid programs available;
Works closely with other campus office and outside constituencies to resolve issues;
Supervises all student awarding and processing including the verification of student information and the determination of student eligibility;
Reviews current practices and make recommendations to enhance the overall automation of office processes and procedures;
Stays current on all federal, state, and institutional regulations and policies;
Supervises employees—including interviewing, hiring, and training.
Leads staff in interpersonal coaching strategies, financial aid planning and conflict resolution;
Provides oversight of department activities in order to develop and achieve annual goals, including budgeting and planning;
Coordinates the communication plan to students and members of The College as needed;
Completes the FISAP, other federal, and state mandated financial aid reporting requirements and annual surveys in coordination with the Institutional Research Office;
Serves on institutional committees as assigned.
Assists with conducting on and off campus presentations, seminars, and/or workshops for students.
Other related duties as assigned.
Bachelor’s degree in a related field
Seven (7) to ten (10) years of progressive leadership experience in financial aid
Experience should include a minimum of seven (7) years of supervisory experience
Career experience should demonstrate progressive responsibility in the administration of financial aid which also includes program development and evaluation
BCCC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, protected veteran status, genetic information, or any other basis protected by law.
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. Applicants needing accommodation for any part of the application and/or hiring process should request the accommodation from The Office of Human Resources office by contacting us at HRComplianceCoordina@bccc.edu.